Hello Wash

Unlike big box stores and huge billion-dollar websites, Period.Shop carefully hand selects and vets each and every product we carry to make sure they meet our strict standards. If you find it on Period.Shop you can trust the product is ethically made, high-quality, and a proprietary design. Only brands who meet at least one of our standards will be carried by Period.Shop, but most brands meet multiple or even all three. Our warehouse is located in South Carolina and all products are shipped by us with the exception of Saalt Wear items, shipped directly to our customers by Saalt.

Kim Rosas, the founder of Period.Shop and Period Nirvana, has spent the last 12+ years in the reusable products space. After many years of creating educational content and teaching workshops around the country, she started the first reusable menstrual products store in the US and an educational platform for reusables: Period Nirvana. The mission was simple - provide the highest quality shopping experience and resources to make finding the perfect menstrual cup or disc easier. As a leading expert in this space, there is no one more qualified to curate your products than Kim Rosas. By shopping with Period.Shop you can support a small business that is providing free educational resources. Plus, you know you’re purchasing a product that has the Period.Shop stamp of approval.

Return and Refund Policy ---- Due to the nature of our products, Period.Shop cannot accept any product returns nor accept product exchanges or offer refunds. This includes on items that were never opened. 

We can replace items if they are defective or damaged at arrival. We can replace items if you were sent the wrong product, wrong product size, or wrong product color than the product you ordered.

Replacement requests for defective or damaged at arrival products are considered and reviewed on a case by case basis, and are at the sole discretion of Period.Shop and its owners. If you are in need of a product replacement, we ask that you send visual proof and supporting evidence to our email at orders@period.shop. We will evaluate your request in a timely manner but be aware that we do not answer emails on weekends or holidays. Depending on where you live, the time it may take for your replaced product to reach you may vary.

Each brand uses different packaging methods, some brands have security seals on their packaging while others do not. All items carried and sold by Period.Shop come to us directly from the manufacturer or distributor.

Order Changes or Cancelations - Please review your sizes and address carefully!

Period.Shop ships every weekday, often within hours of the order being placed. For that reason not all order changes or cancelations can be honored. If you reach out after noticing a mistake you made during your order and it has already been shipped we are not able to send a replacement for you. Please know that we do our best to make changes or cancelations when we receive the request but it's not always possible. We check emails and messages each weekday beginning at around 9-10 am based on availability. We begin shipping orders as early as 7 am on weekdays. Emails and messages received over the weekend or holidays are addressed on the next workday. To reach Period.Shop about order questions please email orders@period.shop. Your message may not be seen if you send it to our social accounts.

Contact orders@period.shop for any issues with your order or questions about refunds or replacements.