FAQ
What is a menstrual cup?
A menstrual cup is a reusable tampon alternative that collects blood rather than absorbing it. Menstrual cups are most often made from medical grade silicone but can also be made from TPE. They hold more than tampons, are non-porous, body safe, and are usually a more comfortable experience. A cup is folded and inserted into the vagina where it opens, creates a seal, and remains in place under the cervix.
Are menstrual cups safe?
Yes! Cups are as safe as tampons, if not safer. Unlike tampons, menstrual cups leave no microabrasions on the skin and they don’t absorb your body’s natural moisture.
Can I get TSS from a menstrual cup?
Cups are not immune to being a risk for TSS and each user needs to follow the wear and cleaning instructions for their menstrual cup. TSS from cups is extremely rare compared to tampons, with only two known cases to have occurred with cups users, both of whom left their cups in well beyond the suggested wear time.
How long is it safe to wear a menstrual cup?
You can leave your menstrual cup in for up to twelve hours. If you have a heavier period you may need to change sooner. Do not leave your cup in for over twelve hours as they’re not tested or approved for use longer than this timeframe.
Can a cup get lost inside me?
Your menstrual cup can't become permanently stuck or lost. If you break your cup's seal during removal it should be easily to remove without feeling stuck. If you fail to break your cup's seal it may feel stuck but it's not - don't panic. Any panic will result in a tightening of your vaginal muscles. If you feel like your cup is lost and it can't be reached you will want to squat and/or push down as if having a bowel movement to make the cup low enough to reach. If this happens you may want to consider buying a longer cup to avoid not being able to reach your cup each time.
Can I use a cup if I have an IUD?
Cups and IUDs are compatible but caution should be used. When removing your menstrual cup always be sure to break the seal and ensure you aren’t grabbing your IUD strings. Check your IUD strings regularly. If you believe you have dislodged your IUD or feel your strings are not in their proper place consult a care provider right away.
How old do I need to be to use a cup?
There is no age restriction on using a menstrual cup. If you feel comfortable with a cup and have a period you can use a cup. Period.Shop carries petite starter cups that are perfect for young and first time users.er
Can virgins use a menstrual cup?
Yes - intercourse is not a prerequisite to using a cup and a hymen is only a cultural symbol of virginity. Hymens can stretch and come in various styles, how your body and hymen (if present in full or in part) works with a cup is unknown until you try. It’s best to take it easy and if you experience pain, discontinue inserting and try again later.
Are menstrual cups messy?
Maybe at first, but usually not. Because you remove your cup while it’s upright it’s usually mess-free after practice. When you’re new to a cup it’s best to remove it in the shower. Cups are far less messy than most imagine them to be.
How do I wash and care for my cup?
We suggest referencing the care and how-to instructions that are provided with your cup since each brand has different advice. As a general guideline it's suggested to boil your cup before or after each cycle (once per month.) To boil your cup safely without scorching you can place it inside of a kitchen whisk and this keeps it off the bottom of the pan. Always store your cup in a breathable pouch between cycles.
How long does a menstrual cup last?
A high quality menstrual cup, such as those sold in Period.Shop, should last up to ten years! Store your menstrual cup in a breathable pouch. If your cup shows any signs of chalkiness, stickiness, crackling, or tearing discontinue use and replace. Some brands suggest replacing yearly but unless your cup shows signs of breaking down this is not necessary.
What is a menstrual disc?
A menstrual disc is a circular, bowl shaped product that catches menstrual blood rather than absorbing it. It’s folded and inserted longways into the vagina and sits below the cervix and against the pubic bone to keep it in place. Discs are made from medical grade silicone.
Are menstrual discs safe?
Yes! Discs are as safe as tampons, if not safer. Unlike tampons, menstrual discs leave no microabrasions on the skin and they don’t absorb your body’s natural moisture.
How long is it safe to wear a menstrual disc?
You can leave your menstrual disc in for up to twelve hours. If you have a heavier period you may need to change sooner. Do not leave your disc in for over twelve hours as they’re not tested or approved for use longer than this timeframe.
Can I use a disc if I have an IUD?
Discs and IUDs are compatible but caution should be used. When removing your menstrual disc always be sure you aren’t grabbing your IUD strings. Check your IUD strings regularly. If you believe you have dislodged your IUD or feel your strings are not in their proper place consult a care provider right away.
How old do I need to be to use a disc?
There is no age restriction on using a menstrual disc. If you feel comfortable with a disc and have a period you can use a disc. Period.Shop carries the Lumma line of discs which includes a small and medium sized option better for a first time user.
Can virgins use a menstrual disc?
Yes - intercourse is not a prerequisite to using a disc and a hymen is only a cultural symbol of virginity. Hymens can stretch and come in various styles, how your body and hymen (if present in full or in part) works with a disc is unknown until you try. It’s best to take it easy and if you experience pain, discontinue inserting and try again later.
Are menstrual discs messy?
A bit, yes. Removing a menstrual disc may bring you into contact with your blood as it leaves your body. It’s best to remove your disc while over a toilet or in the shower. With practice the disc can be removed with less or no mess at all but at first it can be a messier experience than cups. When you’re new to a disc it’s best to try removing it in the shower for the first time.
How do I wash and care for my disc?
We suggest referencing the care and how-to instructions that are provided with your disc since each brand has different advice. As a general guideline it's suggested to boil your disc before or after each cycle (once per month.) Always store your disc in a breathable pouch between cycles.
How long does a menstrual disc last?
A high quality menstrual discs, such as those sold in Period.Shop, should last up to ten years! Store your menstrual disc in a breathable pouch. If your disc shows any signs of chalkiness, stickiness, crackling, or tearing discontinue use and replace. Some brands suggest replacing yearly but unless your disc shows signs of breaking down this is not necessary.
How fast do you ship?
We ship within 2-3 days M-F except during peak holiday season when processing times may be longer. Our shipping team observes all major US holidays, orders will not ship on those days.
Do you ship outside of the US?
We currently only ship to the US from our warehouse in South Carolina. Most of the items we sell are regulated as "medical devices" which affects which countries they can be sold and shipped to. If you are looking for a specific brand from our store check with the brand directly to see if they have a local retailer in your country.
How do I track my order?
You will receive a tracking number via email once your order has shipped or you can check your order status when logged into your account on our store. If you use Shop you can also track your order via the Shop app.
Can I cancel or change my order?
Due to our very quick shipping turnarounds we can’t guarantee an order can be changed or adjusted once it is submitted. Email orders@period.shop to make a request and we will do our best to honor it.
My address is incorrect - can I update it?
Email orders@period.shop ASAP to make a request and we will do our best to honor it as long as the order has not yet shipped. Once an order has shipped we cannot make any adjustments.
What is your return policy?
Due to the nature of our product we are unable to accept returns or issue refunds. All sales are final. Please see our full Refund and Exchange page for more details.
State Sales Tax
Period products are taxable in 21 states. Your state may collect sales tax on period products and we must comply with state tax collection laws. Request that your state refund your taxes paid here: Period Tax Back.
Other items sold by Period.Shop that fall outside of the period product category will be subjected to sales tax rates as applicable.
Seller (Period.Shop) has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
Seller's program account number is SSU-R011459124.
What products are eligible for HSA/FSA reimbursement?
Any and all menstrual products are covered by the CARES Act. According to the text of the bill products such as “tampon, pad, liner, cup, sponge, or similar product used by individuals with respect to menstruation…" are covered. See our full guide for more assistance.
How do I purchase menstrual products using my HSA or FSA account?
You can check out using your HSA debit card on Period.Shop, as long as you have funds on your card your payment will process. Input your HSA card numbers as you would any other credit card at checkout. If you don't have your card handy you can use your Paypal or credit card to pay at checkout. Save your email receipt and file for reimbursement of your purchase with your HSA or FSA provider directly.
How do I file for reimbursement?
If you choose not to checkout with your HSA card you can easily file for reimbursement through your HSA/FSA online portal. Save and submit your receipt for all menstrual products purchased through Period.Shop. To simplify things for you we've ensured all products are marked clearly as their product type, designed for menstrual care as covered in the CARES Act, directly on your receipt for a hassle free experience. If your email receipt is not accepted email orders@period.shop and someone from our team will send a detailed receipt for your reimbursement request.
Because this is so new many of the customer representatives approving reimbursements are completely unaware that menstrual products qualify. You will want to inform your representative to look in section 3702 of the CARES Act if they question the validity of your request or deny.
What qualifies a product to be carried at Period.Shop?
In order to be included in our curated selection a product needs to meet at least 1 requirement, but most we carry meet 2 or 3.
1. Must be a proprietary design. The menstrual cup or disc needs to be an original design. We will never sell cups or discs that are purchased from wholesale suppliers and re-branded. This is a practice called "private labeling."
2. Satisfies an important or underserved percentage of menstruators. We specialize in brands who offer low-cervix and specialized designs that brands sold at Big Box stores lack.
3. Is made by a company we whole-heartedly support that we are proud to carry. Many of our brands are B-Corp companies and/or companies who support charitable causes. We also prioritize carrying brands/products who use minimal and responsible packaging.
Who curates the products?
Kim Rosas, a menstrual cup and disc expert , has hand selected brands and products that she knows will cover the range of needs shoppers have. Kim has tried more than 80 cup and disc models, no small feat with one cycle a month, and has an unmatched understanding of the products and brands.
Can I suggest a new item for your store?
Yes! We are always looking to expand our product offerings in the future. You can suggest products by reaching out to kim@periodnirvana.com. All new products will still need to align with our core values for consideration.
Why Buy From Period.Shop?
Our vision was to create a curated shopping experience for reusable menstrual products that offers a more guided experience in an overwhelming and confusing category. Because cups and discs are very dependent on many factors which are often unknown to the shopper we’ve tried to make it easy to narrow down your choices. Unlike Amazon we source products that are trustworthy by brands with stellar reputations for both quality and design. We take the guesswork out of picking your perfect cup or disc.
What is Period Nirvana™️?
Derived from a phrase coined by Kim Rosas in her advocacy work, "period nirvana" is the state you achieve when you find your perfect reusable menstrual product.Period Nirvana is the parent brand and the education/advocacy arm. There you will find educational articles and video content on all things reusable menstrual products. Period.Shop is the retail arm of Period Nirvana. Your purchase here supports our free educational work online, so thank you.
Do You Offer a Satisfaction Guarantee?
Due to the nature of reusable menstrual products and how they work with everyone's unique anatomies we don't offer any satisfaction guarantees. We do offer many resources before your purchase to help you find the right fit. and our expert customer care team is always here to answer your questions if you need more help. orders@period.shop.
Can I request a donation?
Period.Shop and Period Nirvana direct our donations to a local period pantry located in Asheville, NC. At this time we are not able to support any additional agencies or charities.
Do you send samples?
No, our items are reusable and therefore we cannot send sample products. There are several wonderful period non-profits and many of them have reusable items to distribute. Look for a local period charity or visit period.org
I am an educator - do you send free educational samples?
If you teach first period classes in schools or privately, or if you are a health care provider, we can send examples of reusable period products for your demonstrations when supplies are available. We do our best to accomodate requests. email orders@period.shop.
Do you have a physical store location?
Not yet - but soon! We are set to open a store for menstrual cycle care and wellness items in West Asheville, NC this Spring. To get notified of our progress and opening date sign up for emails updates.
What is a menstrual cup?
A menstrual cup is a reusable tampon alternative that collects blood rather than absorbing it. Menstrual cups are most often made from medical grade silicone but can also be made from TPE. They hold more than tampons, are non-porous, body safe, and are usually a more comfortable experience. A cup is folded and inserted into the vagina where it opens, creates a seal, and remains in place under the cervix.
Are menstrual cups safe?
Yes! Cups are as safe as tampons, if not safer. Unlike tampons, menstrual cups leave no microabrasions on the skin and they don’t absorb your body’s natural moisture.
Can I get TSS from a menstrual cup?
Cups are not immune to being a risk for TSS and each user needs to follow the wear and cleaning instructions for their menstrual cup. TSS from cups is extremely rare compared to tampons, with only two known cases to have occurred with cups users, both of whom left their cups in well beyond the suggested wear time.
How long is it safe to wear a menstrual cup?
You can leave your menstrual cup in for up to twelve hours. If you have a heavier period you may need to change sooner. Do not leave your cup in for over twelve hours as they’re not tested or approved for use longer than this timeframe.
Can a cup get lost inside me?
Your menstrual cup can't become permanently stuck or lost. If you break your cup's seal during removal it should be easily to remove without feeling stuck. If you fail to break your cup's seal it may feel stuck but it's not - don't panic. Any panic will result in a tightening of your vaginal muscles. If you feel like your cup is lost and it can't be reached you will want to squat and/or push down as if having a bowel movement to make the cup low enough to reach. If this happens you may want to consider buying a longer cup to avoid not being able to reach your cup each time.
Can I use a cup if I have an IUD?
Cups and IUDs are compatible but caution should be used. When removing your menstrual cup always be sure to break the seal and ensure you aren’t grabbing your IUD strings. Check your IUD strings regularly. If you believe you have dislodged your IUD or feel your strings are not in their proper place consult a care provider right away.
How old do I need to be to use a cup?
There is no age restriction on using a menstrual cup. If you feel comfortable with a cup and have a period you can use a cup. Period.Shop carries petite starter cups that are perfect for young and first time users.er
Can virgins use a menstrual cup?
Yes - intercourse is not a prerequisite to using a cup and a hymen is only a cultural symbol of virginity. Hymens can stretch and come in various styles, how your body and hymen (if present in full or in part) works with a cup is unknown until you try. It’s best to take it easy and if you experience pain, discontinue inserting and try again later.
Are menstrual cups messy?
Maybe at first, but usually not. Because you remove your cup while it’s upright it’s usually mess-free after practice. When you’re new to a cup it’s best to remove it in the shower. Cups are far less messy than most imagine them to be.
How do I wash and care for my cup?
We suggest referencing the care and how-to instructions that are provided with your cup since each brand has different advice. As a general guideline it's suggested to boil your cup before or after each cycle (once per month.) To boil your cup safely without scorching you can place it inside of a kitchen whisk and this keeps it off the bottom of the pan. Always store your cup in a breathable pouch between cycles.
How long does a menstrual cup last?
A high quality menstrual cup, such as those sold in Period.Shop, should last up to ten years! Store your menstrual cup in a breathable pouch. If your cup shows any signs of chalkiness, stickiness, crackling, or tearing discontinue use and replace. Some brands suggest replacing yearly but unless your cup shows signs of breaking down this is not necessary.
What is a menstrual disc?
A menstrual disc is a circular, bowl shaped product that catches menstrual blood rather than absorbing it. It’s folded and inserted longways into the vagina and sits below the cervix and against the pubic bone to keep it in place. Discs are made from medical grade silicone.
Are menstrual discs safe?
Yes! Discs are as safe as tampons, if not safer. Unlike tampons, menstrual discs leave no microabrasions on the skin and they don’t absorb your body’s natural moisture.
How long is it safe to wear a menstrual disc?
You can leave your menstrual disc in for up to twelve hours. If you have a heavier period you may need to change sooner. Do not leave your disc in for over twelve hours as they’re not tested or approved for use longer than this timeframe.
Can I use a disc if I have an IUD?
Discs and IUDs are compatible but caution should be used. When removing your menstrual disc always be sure you aren’t grabbing your IUD strings. Check your IUD strings regularly. If you believe you have dislodged your IUD or feel your strings are not in their proper place consult a care provider right away.
How old do I need to be to use a disc?
There is no age restriction on using a menstrual disc. If you feel comfortable with a disc and have a period you can use a disc. Period.Shop carries the Lumma line of discs which includes a small and medium sized option better for a first time user.
Can virgins use a menstrual disc?
Yes - intercourse is not a prerequisite to using a disc and a hymen is only a cultural symbol of virginity. Hymens can stretch and come in various styles, how your body and hymen (if present in full or in part) works with a disc is unknown until you try. It’s best to take it easy and if you experience pain, discontinue inserting and try again later.
Are menstrual discs messy?
A bit, yes. Removing a menstrual disc may bring you into contact with your blood as it leaves your body. It’s best to remove your disc while over a toilet or in the shower. With practice the disc can be removed with less or no mess at all but at first it can be a messier experience than cups. When you’re new to a disc it’s best to try removing it in the shower for the first time.
How do I wash and care for my disc?
We suggest referencing the care and how-to instructions that are provided with your disc since each brand has different advice. As a general guideline it's suggested to boil your disc before or after each cycle (once per month.) Always store your disc in a breathable pouch between cycles.
How long does a menstrual disc last?
A high quality menstrual discs, such as those sold in Period.Shop, should last up to ten years! Store your menstrual disc in a breathable pouch. If your disc shows any signs of chalkiness, stickiness, crackling, or tearing discontinue use and replace. Some brands suggest replacing yearly but unless your disc shows signs of breaking down this is not necessary.
How fast do you ship?
We ship within 2-3 days M-F except during peak holiday season when processing times may be longer. Our shipping team observes all major US holidays, orders will not ship on those days.
Do you ship outside of the US?
We currently only ship to the US from our warehouse in South Carolina. Most of the items we sell are regulated as "medical devices" which affects which countries they can be sold and shipped to. If you are looking for a specific brand from our store check with the brand directly to see if they have a local retailer in your country.
How do I track my order?
You will receive a tracking number via email once your order has shipped or you can check your order status when logged into your account on our store. If you use Shop you can also track your order via the Shop app.
Can I cancel or change my order?
Due to our very quick shipping turnarounds we can’t guarantee an order can be changed or adjusted once it is submitted. Email orders@period.shop to make a request and we will do our best to honor it.
My address is incorrect - can I update it?
Email orders@period.shop ASAP to make a request and we will do our best to honor it as long as the order has not yet shipped. Once an order has shipped we cannot make any adjustments.
What is your return policy?
Due to the nature of our product we are unable to accept returns or issue refunds. All sales are final. Please see our full Refund and Exchange page for more details.
State Sales Tax
Period products are taxable in 21 states. Your state may collect sales tax on period products and we must comply with state tax collection laws. Request that your state refund your taxes paid here: Period Tax Back.
Other items sold by Period.Shop that fall outside of the period product category will be subjected to sales tax rates as applicable.
Seller (Period.Shop) has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.
Seller's program account number is SSU-R011459124.
What products are eligible for HSA/FSA reimbursement?
Any and all menstrual products are covered by the CARES Act. According to the text of the bill products such as “tampon, pad, liner, cup, sponge, or similar product used by individuals with respect to menstruation…" are covered. See our full guide for more assistance.
How do I purchase menstrual products using my HSA or FSA account?
You can check out using your HSA debit card on Period.Shop, as long as you have funds on your card your payment will process. Input your HSA card numbers as you would any other credit card at checkout. If you don't have your card handy you can use your Paypal or credit card to pay at checkout. Save your email receipt and file for reimbursement of your purchase with your HSA or FSA provider directly.
How do I file for reimbursement?
If you choose not to checkout with your HSA card you can easily file for reimbursement through your HSA/FSA online portal. Save and submit your receipt for all menstrual products purchased through Period.Shop. To simplify things for you we've ensured all products are marked clearly as their product type, designed for menstrual care as covered in the CARES Act, directly on your receipt for a hassle free experience. If your email receipt is not accepted email orders@period.shop and someone from our team will send a detailed receipt for your reimbursement request.
Because this is so new many of the customer representatives approving reimbursements are completely unaware that menstrual products qualify. You will want to inform your representative to look in section 3702 of the CARES Act if they question the validity of your request or deny.
What qualifies a product to be carried at Period.Shop?
In order to be included in our curated selection a product needs to meet at least 1 requirement, but most we carry meet 2 or 3.
1. Must be a proprietary design. The menstrual cup or disc needs to be an original design. We will never sell cups or discs that are purchased from wholesale suppliers and re-branded. This is a practice called "private labeling."
2. Satisfies an important or underserved percentage of menstruators. We specialize in brands who offer low-cervix and specialized designs that brands sold at Big Box stores lack.
3. Is made by a company we whole-heartedly support that we are proud to carry. Many of our brands are B-Corp companies and/or companies who support charitable causes. We also prioritize carrying brands/products who use minimal and responsible packaging.
Who curates the products?
Kim Rosas, a menstrual cup and disc expert , has hand selected brands and products that she knows will cover the range of needs shoppers have. Kim has tried more than 80 cup and disc models, no small feat with one cycle a month, and has an unmatched understanding of the products and brands.
Can I suggest a new item for your store?
Yes! We are always looking to expand our product offerings in the future. You can suggest products by reaching out to kim@periodnirvana.com. All new products will still need to align with our core values for consideration.
Why Buy From Period.Shop?
Our vision was to create a curated shopping experience for reusable menstrual products that offers a more guided experience in an overwhelming and confusing category. Because cups and discs are very dependent on many factors which are often unknown to the shopper we’ve tried to make it easy to narrow down your choices. Unlike Amazon we source products that are trustworthy by brands with stellar reputations for both quality and design. We take the guesswork out of picking your perfect cup or disc.
What is Period Nirvana™️?
Derived from a phrase coined by Kim Rosas in her advocacy work, "period nirvana" is the state you achieve when you find your perfect reusable menstrual product.Period Nirvana is the parent brand and the education/advocacy arm. There you will find educational articles and video content on all things reusable menstrual products. Period.Shop is the retail arm of Period Nirvana. Your purchase here supports our free educational work online, so thank you.
Do You Offer a Satisfaction Guarantee?
Due to the nature of reusable menstrual products and how they work with everyone's unique anatomies we don't offer any satisfaction guarantees. We do offer many resources before your purchase to help you find the right fit. and our expert customer care team is always here to answer your questions if you need more help. orders@period.shop.
Can I request a donation?
Period.Shop and Period Nirvana direct our donations to a local period pantry located in Asheville, NC. At this time we are not able to support any additional agencies or charities.
Do you send samples?
No, our items are reusable and therefore we cannot send sample products. There are several wonderful period non-profits and many of them have reusable items to distribute. Look for a local period charity or visit period.org
I am an educator - do you send free educational samples?
If you teach first period classes in schools or privately, or if you are a health care provider, we can send examples of reusable period products for your demonstrations when supplies are available. We do our best to accomodate requests. email orders@period.shop.
Do you have a physical store location?
Not yet - but soon! We are set to open a store for menstrual cycle care and wellness items in West Asheville, NC this Spring. To get notified of our progress and opening date sign up for emails updates.