Period.Shop, like so many other small businesses, relies on the United States Postal Service for our shipping needs. Shipping small and lightweight packages, like menstrual cups and pads, is only possible through USPS due to their affordable rates. Private carriers like UPS, FedEx, and DHL all charge a premium, with one cup costing upwards of $8 to ship from our warehouse to your door.
As you may have heard, the USPS is experiencing a challenge unlike any seen before. Normal holiday volume is to be expected, but thanks to a pandemic, staff shortages also connected to illness or quarantining for Covid-19, unprecedented online order volumes as we safely shop for gifts from home, and the cuts made to the USPS in previous months there are huge delays across the country. This image is showing the inside of various USPS facilities.
Please be advised that your order from Period.Shop will be shipped in a very timely manner from our warehouse (2-5 days from ordering.) When you track your package from your emailed link it will start in a "Pre-Shipment." phase. In the case of Period.Shop this means we have lovingly packed your order and provided it to the USPS; orders are placed on a USPS truck after packing every single day! If your order sits in the "Pre-Shipment" phase for days, or even a week, this means it has not yet been scanned in as recieved by the USPS. Once it is scanned in to its origin you will begin seeing movement. The wording is misleading, and implies we have a pile of packages sitting in our warehouse. I assure you, this is not the case.
We are sorry for any inconvenience the delays will cause in your period care and understand you are likely VERY excited about your order. Please know once it's handed off to the USPS there is nothing we can do to make it arrive sooner, or refund and cancel/re-route it back to us.
If you have any other questions about your order you can contact email@example.com and we would be happy to answer them.