We appreciate your inquiry and look forward to helping you.
Please be advised that our team is small and contact requests are addressed during business hours only. We do not respond on weekends or holidays. As a small business Period.Shop does not have a 24/7 staff but we do our best to reply in a timely manner to all requests and will respond in the order they are received.
Cancellations and order changes after placing your order are not guaranteed. Period.Shop ships quickly, often within a few hours on weekdays. Sometimes requests cannot be honored because the order has already been packed and shipped but we do out best to assist when issues arise after placing an order.
Due to the overwhelming personal requests for general menstrual cup and menstrual disc troubleshooting please note that Kim Rosas is not able to personally respond to all inquiries. We can assist customers with troubleshooting help for their product from Period.Shop. If you need general support you can find it in our Period Nirvana Support Group on Facebook.
For more advice menstrual cup or disc advice visit Period Nirvana, our sister resource website. Find helpful video guides, articles, and other resources designed to help you succeed with your cup or disc.