As our business grows we recognize the importance of helping customers protect their purchases with our store. Shipping carriers and their actions are beyond our own control so when items are lost or mis-delivered it's a frustrating experience for everyone.
In order to give our customers more protection we are offering an affordable shipping insurance option. At checkout your purchase will automatically have shipping protection applied. If you opt-out and de-select the insurance this is totally fine, but opting out does mean if your item has a shipping related incident Period.Shop won't be able to replace or refund your order.
Adding shipping protection means that if your order is lost, damaged in transit, stolen, delivered to the wrong address by USPS, or delivered to the wrong address/returned to sender because of a mistake you made during checkout - your item(s) will be re-shipped or refunded.
Shipping Protection is only for shipping related incidents and customers will need to send proof with their claims.
How to Submit a Claim
To make a claim for your insured package you can send an email to orders@period.shop with the following information:
1. Name on Order
2. Order Number PS-xxxx (in your confirmation email)
3. Reason for Claim Along with supporting evidence (tracking confirmation of lost order, photos of transit damage, etc)
Small businesses rely on the affordable shipping on small packages offered by the USPS however their rates don't include insurance. Adding shipping protection to our store helps us continue providing you with affordable shipping rates while offering you more peace of mind in case something does go wrong in transit.
For customers who decline shipping insurance on orders, if you order doesn't arrive you will instead need to work directly with USPS and file a missing mail request. https://www.usps.com/help/missing-mail.htm
